Terms and Conditions

Laatste update: 09/06/2026

fairhospitality.coop

Version 1.0 – June 2026

1. Identity of the service provider

This website and related services are provided by:

Fairhospitality CVBA (in formation / cooperative society)

Represented by: Elke Dens and Jan De Bock

Website: https://fairhospitality.coop

E-mail: info@fairhospitality.coop

Fairhospitality is a cooperative initiative founded from the hospitality sector in Flanders, made possible by the European INSPIRES project (co-financed by the European Union).

2. Scope

These terms and conditions (hereinafter “Terms”) apply to any use of the fairhospitality.coop website and all services, tools and content offered within it. By visiting the website, creating an account or using any of the services, you accept these Terms and Conditions.

The Terms apply to all users, including:

  • visitors who access the site without an account;
  • registered members (hosts) who use protected tools and the community;
  • clients requesting a paid sustainability analysis.

Fairhospitality reserves the right to modify these Terms and Conditions at any time. Amendments will be published on the website and take effect 14 days after publication. Upon continued use after that date, you accept the amended Terms.

3. Definitions

In these Terms and Conditions, the following definitions shall apply:

  • ‘Platform’ means the website fairhospitality.coop including all tools, pages and sections;
  • ‘User’ means any person who visits or uses the Platform;
  • ‘Member’ or ‘Host’ means a registered user with an active account;
  • “Services” means the set of free and paid services described in Article 4;
  • ‘Sustainability Monitor’: the online tool that allows members to enter and compare energy and CO₂ data;
  • ‘Sustainability quick test’: the interactive quiz to make an initial assessment regarding a sustainability label;
  • ‘Sustainability analysis’: the customized, paid analysis of a lodging’s sustainability performance;
  • ‘Community’: the forum and discussion environment for registered members;
  • ‘Benchmark data’: aggregated and anonymized sector averages based on data from multiple members.

4. Overview of services

4.1 Free accessible content

The informative content on the Platform – including the pages on energy management, water management, waste management, procurement, mobility, green management, local anchoring, certification and fair & social enterprise – is freely accessible to all, without registration.

4.2 Services for registered members

After registering and logging in, members have access to:

  • the Sustainability Quick Test: a short quiz (about 5 min.) that gives an initial indication of how far away you are from a sustainability label;
  • the Sustainability Monitor: a personal dashboard to enter and benchmark energy and water consumption against industry peers;
  • Infographic “footprint per overnight stay”: a personalized infographic based on the consumption figures entered, suitable for communication to guests.
  • A sustainability analysis based on the Sustainability Monitor
  • the public sustainability monitor: anonymized industry comparison data;
  • The Host Community: forums and discussion opportunities with other hosts.

Fairhospitality makes every effort to keep these services permanently available, but makes no guarantee of uninterrupted availability. Maintenance, updates or technical problems may result in temporary unavailability.

5. Membership and account

5.1 Registration

To use the protected tools and community as a member, you must create an account through the registration form on the Platform. You undertake to provide accurate, complete and current information.

5.2 Obligations of the member

The member is responsible for:

  • the confidentiality of his/her login credentials;
  • All activities taking place under his/her account;
  • immediately reporting unauthorized use of the account to Fairhospitality.

5.3 Notice and suspension

The member may cancel their account at any time through the account settings or by contacting Fairhospitality. Fairhospitality may suspend or delete an account for abuse, violation of these Terms, or at the request of the individual.

6. Use of the Sustainability Monitor and benchmark data.

By entering data into the Sustainability Monitor, the member agrees that:

  • the data entered is stored and processed to generate a personal dashboard;
  • anonymized and aggregated data are used for public benchmark display and sector comparison;
  • Fairhospitality may share the aggregated benchmark data in research or with project partners, only in anonymized form.

Individual consumption data is never made public or communicated to third parties without the explicit consent of the member concerned.

The benchmark scores and comparisons are indicative. They are based on self-reported data from participating members and may vary depending on the definition of “overnight stay,” occupancy and other factors. Fairhospitality does not guarantee the statistical representativeness of the benchmark data.


7. Paid services – special provisions

7.1 Establishment of the agreement.

An agreement for a paid service is established when Fairhospitality has confirmed the order in writing and the client has accepted the quotation or order form.

7.2 Price and payment

Prices are quoted exclusive of VAT, unless otherwise indicated. Payment must be made within 30 days of the invoice date, unless otherwise agreed in writing. Late payment shall by law and without notice of default incur interest on arrears in accordance with the Late Payment Act (2002).

7.3 Execution and delivery

Fairhospitality undertakes to deliver the agreed service with due care and professionalism. The delivery period is indicative and not an obligation of result, unless expressly agreed in writing as a deadline.

The client undertakes to provide requested information and access (consumption invoices, floor plans, etc.) in a timely manner. Delays due to late delivery by the client cannot be charged to Fairhospitality.

7.4 Right of withdrawal

If the client is a consumer (natural person outside his professional activity), he has the right to withdraw from the contract within 14 calendar days of its conclusion, without giving any reason. This right expires when the performance of the service has started with the express consent of the consumer before the expiration of that period.

7.5 Disclaimer on opinions

The sustainability analysis, recommendations and scores are informative in nature and based on the data provided and knowledge available at the time of analysis. They do not constitute legally valid evidence or guarantee with respect to third parties (governments, label authorities, customers). Fairhospitality is not liable for decisions made based on the analysis.

8. Intellectual property

All content on the Platform – including text, images, infographics, tools, structure and layout – is owned by Fairhospitality or used with permission of the rights holders. No part of the Platform may be reproduced, distributed or disclosed without prior written permission, subject to the exceptions allowed by law.

The personalized infographic (footprint per overnight stay) produced by Fairhospitality is supplied with a license for use by the respective lodging for its own communication purposes (website, social media, reception leaflets). Resale or transfer to third parties is not permitted without permission.

By posting content in the Community (forum posts, documents), the member grants Fairhospitality a non-exclusive license to publish and share that content within the Platform. The intellectual property of those contributions remains with the member.

9. Limitation of liability

Fairhospitality takes the utmost care to ensure the quality and accuracy of the information on the Platform. Nevertheless, it cannot guarantee that all information is always complete, correct or current.

Fairhospitality is not liable for:

  • direct or indirect damages resulting from the use of or reliance on information on the Platform;
  • damages due to temporary unavailability of the Platform or tools;
  • damages caused by third parties who have gained access to a member’s account through that member’s negligence;
  • decisions by the member regarding investments, labeling programs or operational changes based on the analytical results.

To the extent that liability would nevertheless be established, it is limited to the value of the paid service for which the damage occurred.

10. Privacy and data protection

Fairhospitality processes personal data in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679). Detailed information on what data is collected, for what purpose, on what legal basis and for what retention period can be found in the separate Privacy Policy on the Platform.

Main points:

  • Registration information (name, email) is used for account management and communication.
  • Consumption data (energy, water) are processed for personal monitor and anonymized benchmarking.
  • The member has at all times the right to access, correct, transfer and delete his data.
  • Fairhospitality does not share personal data with commercial third parties without permission.
  • The website uses cookies. Please see the Cookie Policy for more information.

For privacy questions or requests: info@fairhospitality.coop

11. Community Conduct Rules.

The Host Community is a professional learning environment. Members commit to it:

  • Communicate respectfully and constructively with other members;
  • Not to post misleading, abusive or offensive content;
  • Not to post advertising or commercial messages without permission from Fairhospitality;
  • respect intellectual property rights of others.

Fairhospitality reserves the right to remove posts and suspend members who violate the rules of conduct, without prior warning in case of serious violations.

12. External links

The Platform contains links to third-party websites (including Green Key, EU Ecolabel, Sustonica, Tourism Flanders, GSTC). Fairhospitality has no control over the content of those external sites and accepts no liability for their content. The inclusion of a link does not imply endorsement or recommendation.

13. Applicable law and dispute resolution.

These Terms and Conditions are governed by Belgian law. Disputes arising from or related to the use of the Platform or the Services shall be submitted to the competent courts of the judicial district of Fairhospitality’s registered office.

Fairhospitality is committed to resolving disputes amicably in the first instance. Consumers also have the right to file a complaint with the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/).

14. Other provisions

If any provision of these Terms and Conditions is declared wholly or partially void or unenforceable, this shall not affect the validity of the remaining provisions. The parties undertake to replace the null and void provision with a valid provision that is as equivalent in scope as possible.

The failure of Fairhospitality to exercise a right does not constitute a waiver of that right.

Fairhospitality.coop – Version 1.0 – June 2026